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Q What is your after-sales response time if a machine breaks down?
A Shandong Yinghe Intelligent Machine Tools promises a response from our after-sales team within 2 hours of receiving a customer complaint. If the issue can be resolved remotely via phone or online support, we will assist you immediately. For cases requiring on-site repairs, we will dispatch technicians within 12–48 hours, depending on your location, to ensure your production resumes promptly.
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Q How long does it take from placing a custom order to delivery?
A Once you submit a custom request, our design team will promptly communicate with you to evaluate the customization plan. For simpler requests, delivery is typically completed within 15–20 business days. More complex customizations, involving additional design and adjustment work, may take 30–45 business days. The exact timeline will depend on the complexity of the customization and the production schedule.
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Q What effects can your laser engraving machine achieve on different materials?
A For wood crafts, our laser engraving machine enables fine hollow carving and surface engraving. On stone, it can achieve deep carving and pattern etching. For metal crafts, it can perform surface marking and shallow engraving. By adjusting parameters such as laser power and speed, we can meet the unique effects required for your creative designs.
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Q How does your metal engraving and milling machine maintain stability during extended operation?
A Our metal engraving and milling machine is equipped with a high-performance cooling system to effectively reduce spindle and tool temperatures during prolonged use, ensuring consistent machining precision. Additionally, the machine features a high-quality cast iron frame with excellent rigidity to minimize vibration. After rigorous factory testing and calibration, we ensure the machine remains stable and reliable during continuous operation, optimizing production efficiency and product quality.
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Q What is the accuracy of your stone engraving machine when processing complex patterns?
A Our stone engraving machine, equipped with an advanced CNC system and high-precision drive components, achieves an accuracy of ±0.05mm when processing complex patterns. This ensures smooth lines and exquisite designs, meeting the high demands of stone craftsmanship.
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Q What types of wood can your CNC woodworking engraving machine process?
A Our CNC woodworking engraving machine from Shandong Yinghe is highly versatile and can process a wide range of common woods, including hardwoods such as rosewood, sandalwood, oak, and softwoods like pine. Whether for furniture panel production or crafting intricate woodwork, it delivers precise engravings to meet your creative needs.
